Privacy Policy

Last updated: June 2026

Adelweis Travel respects your privacy. This policy explains what data we collect, why we collect it, and how we protect it.

1. Information We Collect

When you book a trip with us, we may collect the following information:

• Personal Data: Full name, email address, phone number / WhatsApp, date of birth, nationality, and passport details.
• Booking Data: Trip date, group size, and special requests.
• Payment Data: Payments are securely processed by our payment partner Hybrid Booking. We do not store your credit card information.

2. How We Use Your Information

Your information is used solely for:

• Confirming and managing your booking
• Arranging permits with Mount Rinjani National Park (TNGR)
• Providing trip details, itineraries, and safety information
• Contacting you regarding emergencies or trip updates
• Improving our customer support and services

3. Sharing Your Information

We do not sell or rent your personal information.

We only share your data with:

• Local guides and porters for trip operations
• Mount Rinjani National Park authorities for permit processing
• Trusted payment providers such as Hybrid Booking

All third parties are required to keep your information secure and confidential.

4. Data Security

Your information is stored securely with restricted access. We take reasonable measures to protect your personal data from unauthorized access, misuse, or loss.

5. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us directly.

7. Contact Us

Adelweis Travel Agency
Gili Air, Pemenang, North Lombok, NTB, Indonesia

+62 859-2914-8673

adelweisstravelagency@gmail.com